Shipping policy

SHIPPING & ORDER PROCESSING POLICY

Order Processing Time

Most orders require 2-4 business days to be prepared before shipping. Processing time and shipping time are separate.

Selecting Priority, Express, or another expedited shipping service does not speed up order preparation. Expedited shipping only affects the carrier's delivery speed after your completed order has been shipped. 

Same-Day Gang Sheets

Gang sheet orders placed before 3 PM are eligible for same-business-day pickup or shipping. Orders placed after 3 PM will be completed the next business day.

In the rare event of an unexpected delay, we will contact you as soon as possible. Please provide a valid email address or phone number at checkout so we can reach you regarding your order is necessary.

Shipping & Tracking  

Once your order ships, tracking information will be provided when available. Carrier delivery estimates begin after the package has been accepted by the carrier and are separate from our order processing time.

Delivery dates provided by shipping carriers are estimates unless the carrier specifically guarantees the selected service. Owls After Dark Co. cannot control carrier delays once a package has been accepted by the carrier. 

Shipping Address 

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your information carefully before submitting your order.

If a package is returned to us because of an incorrect or incomplete address, the customer is responsible for any additional shipping charges required to resend the order.

Lost, Stolen, or Delay Packages

Once an order has been transferred to the shipping carrier, Owls After Dark Co. is NOT responsible for packages that are lost, stolen, or delayed while in transit. Any claims regarding lost, stolen, or delayed packages must be handled directly with the shipping carrier

Questions About Your Order

For questions regarding  processing or shipping, please contact us at Owlsafterdarkco@gmail.com.